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bantogel Privacy Policy for Your Account

Our Privacy Policy explains how bantogel handles the data connected with your account, wallet activity and device access in Indonesia.

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Help With Privacy Requests and Access

A clear support path helps when a privacy request meets an account or wallet status issue. Contact us through the support route shown in your account area and include the phone number linked to your account, the request type and any relevant transaction reference. We use those details to locate the right record without asking you to send a wallet password or full payment credentials.

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Account access

If phone verification blocks a data request, tell us which device path you used and the account phone number. We can check the access event before discussing account-linked data.

Wallet records

For DANA, OVO, GoPay, QRIS or bank transfer questions, send the transaction reference and date. We use the reference to separate your payment record from another account.

Change request

Ask to correct, export or remove eligible personal data through the same support route. We may request account verification before changing records or releasing a data copy.

HOW DATA MOVES

Cookies, Devices and Account Records

We handle privacy through the points where data is created: account opening, phone verification, sign-in, wallet status checks and lobby activity.

Account details

We use your submitted account details and phone verification result to create, secure and maintain access. These records also help us identify the correct person when you request a copy or correction.

Device signals

Your mobile browser can provide session, browser and device signals during login. We use these signals for access checks and session continuity, not as a substitute for your account credentials.

Cookie choices

Cookies can remember a session and help us understand which policy page or account step was opened. Your browser settings control some cookies, although essential session functions may then change.

Payment matching

DANA, OVO, GoPay, QRIS and bank-transfer records are matched through references, status and timing. We do not ask for a wallet password, and we limit payment details to the account task.

Security checks

Phone verification and account-session checks help us respond to access requests safely. If a request concerns Rocket Crash or Fishing God activity, we still verify the account before sharing related records.

Retention and removal

We keep records only as long as needed for the stated account, security or transaction purpose, unless a longer period is required by law. Eligible removal requests follow identity checks and legal review.

Privacy Policy Questions for Indonesia

These Privacy Policy answers cover the searches we hear most often before an account is opened. They explain what we collect, how payment and device records are handled, and how you can contact us about your data where local law permits.

It covers data created through account opening, phone verification, mobile sign-in, lobby activity, wallet status checks, cookies and support requests, including records linked to DANA, OVO, GoPay and QRIS.

Phone verification helps connect the correct person to an account and protects a data request from being made by someone else. We may check it before changing, exporting or discussing account records.

Yes. The Privacy Policy covers QRIS, virtual account and bank transfer references used to match account activity. A record may contain a status, date, amount and transaction identifier, rather than wallet credentials.

You can contact our support route with the account phone number, the field that needs correction and supporting detail. We verify the account first, then assess the request where local law permits.

We may use browser, session and device signals to maintain login continuity and identify unusual access. This can apply when you move from phone verification into the lobby on a mobile browser.

Retention depends on the purpose and any applicable legal requirement. We remove or anonymise eligible records when they are no longer needed, subject to security, transaction and legal reasons for keeping them.

Use the support route in your account area and state that your request concerns the Privacy Policy. Include your account phone number and a transaction reference only when relevant; never send a wallet password.

Related Pages

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